CRM Planning and Senior Business Director

CRM Planning and Senior Business Director

Job Title: CRM Planning and Senior Business Director
Contract Type: Permanent
Location: Sydney
Salary: $130,000
Reference: 2989792
Contact Name: Katie Knight
Contact Email:
Job Published: August 27, 2019 17:01

Job Description

Senior Business Director-CRM planning & relationship lead.
Australia is this global brands most significant markets. They are working closely with a number of partners to deliver a market leading personalised customer experience and drive incremental growth.
This agency has a long standing relationship with the client and works with them globally across North America Europe, Europe and New Zealand.
They are now seeking a strategic planning and relationship lead to work with them and their partners to take the CRM forward in Australia.
  • Lead the relationship with the client's dedicated CRM Team.
  • Be the central point of connection on CRM for the delivery team.
CRM Planning:
  • Lead data driven planning (campaign based and always-on) to broadly established roadmap.
  • Help to evolve the analytics roadmap and bring best practice to bear on every element of our work.
  • Bring thought leadership directly to bear on our planning and work in flight.
Specific responsibilities within the role include:
  • Attend and positively contribute to agency village presentations, planning sessions and workshops.
  • Be the leader of everything CRM and data when it comes to QSR, including regular monitoring of global innovation and local competitive activity.
  • Facilitate workshop discussions to get group contributions toward the clients business need.
  • Craft regular and relevant strategy presentations that pave the way for project leadership that meets the needs of the client.
  • Present strategic documents to both the client and agency Village in a manner that gets collective buy-in.
  • Ensure agency output is always world-class and award-winning.
  • Provide motivation, leadership and career support to the broader team
  • Responsible for overall client relationship health
  • Manage agency account financials.
  • Execution of the roadmap that has been developed.
  • Evolution of agile work practices and always on delivery.
  • Evidence of smarter integration between partners leading to more efficient working and better commercial outcomes
 Please APPLY NOW or contact Katie on

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