Support Engineer

Support Engineer

Job Title: Support Engineer
Contract Type: Permanent
Location: Brisbane
Reference: 2890290
Job Published: February 20, 2019 15:15

Job Description

The Client:

My client is a very well known player in their field - in fact, they are one of the world’s largest publicly listed companies in their industry, with offices across Australia.

The Role:
  • Develop, deliver, support, maintain, and administer software solutions – predominantly commercial off the shelf (COTS) - using contemporary approaches.
  • Troubleshoot technical problems.
  • Maintain awareness of releases and enhancement requirements and the impact these have on system maintenance.
  • Enabling integration to other technologies and data sets to automate data sharing/updating as approved.
  • Maintain up to date knowledge of contemporary approaches, techniques, and technologies used in the building, deployment, and configuration of software and systems.
  • Participate in workshops, stand ups, product demonstrations and retrospectives.
  • Resolve incidents and requests assigned to your team and ensure all are auctioned within the SLAs and are documented correctly within the system.
  • Identify and evaluate industry innovations, trends and offerings, act as an SME and be at the forefront of software solution delivery practices.
  • Proven commercial experience in software engineering or equivalent experience.
  • Expert knowledge of the full SDLC and methods such as Agile, Continuous Delivery and Continuous Integration (CI/CD). 
  • Secure knowledge of Windows desktop and server operating systems, network infrastructure and concepts and administering SQL server. 
  • Extensive understanding of the IT&T industry, as well as technology trends and related practices.
  • Demonstrated experience in agile ways of working and the ability to drive adoption within a team. 
  • Proven experience in developing and maintaining strong relationships across business and technology teams. 
  • Experience in configuring, maintaining, administering, supporting, and customising (COTS) applications 
  • Experience with Cloud Platforms and Native Cloud Patterns
Is this you? Are you looking for a role where you can get your teeth stuck into and where you will have the support to be the best you can? Then apply for this role to enable a more detailed conversation.
Looking forward to hear from you.

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